Privacy Policy

Effective Date: July 20, 2026

RainTech cares about your privacy. This page explains how we collect, use, and protect your information when you use our website or services. By using our website or services, you agree to what is written here.

1. Information We Collect

We may collect these types of information:

Personal Information

Details you give us on your own, such as:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Company name (if you have one)
• Payment details (handled safely by a payment company)
• The device you bring for repair
• Your service requests and messages

Device Information

When we fix your computer or device, we may need details to find the problem and repair it, such as:

• Device make and model
• Serial numbers
• Hardware specs
• Operating system
• Diagnostic logs
• Repair history

We do not look at your personal files unless we need to, to do the work you asked for, or you say it is okay.

Information Collected Automatically

When you visit our website, we may collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages you visit
• Time spent on pages
• The website you came from
• Cookies and similar tools

2. How We Use Your Information

We use your information to:

• Provide repair and tech support
• Process orders and payments
• Schedule appointments
• Answer your questions
• Send repair updates
• Give customer support
• Improve our website and services
• Stop fraud
• Follow the law
• Keep warranty records
• Send service messages

If you say yes, we may also send offers and news. You can opt out at any time.

3. Cookies and Analytics

Our website may use cookies to:

• Make the site faster
• Remember your choices
• See how the site is used
• Measure how well ads work
• Improve your visit

You can turn off cookies in your browser, but some parts of the site may not work right.

4. Payment Information

Payments are handled by safe payment companies. RainTech does not keep full credit card numbers on our servers. Those companies have their own privacy rules.

5. Device Data and Repair Privacy

Your privacy means a lot to us. When we fix your device:

• We only look at what we need to do the repair.
• We do not look at your photos, messages, emails, or files on purpose.
• We suggest you back up your data before service.
• We are not responsible if data is lost during a repair.
• We may open system files for testing.
• We may reset or reinstall the system if you say it is okay.

You can ask us to delete your data from our systems after the work is done.

6. Sharing Information

We do not sell your personal information. We may share information only with:

• Payment companies
• Shipping companies
• Parts suppliers (only when needed)
• Software makers that help our services
• Law enforcement when the law says so
• Advisors like accountants or lawyers

We only share what is needed.

7. Data Retention

We keep your information only as long as we need to:

• Finish the work you asked for
• Honor warranties
• Keep repair records
• Follow tax and legal rules
• Solve disputes

After that, we delete or hide your information where we can.

8. Security

We use reasonable steps to protect your information. No system is fully safe, so we cannot promise perfect security.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

• See your personal information
• Fix wrong information
• Ask us to delete your information
• Ask for a copy of your data
• Limit some uses
• Take back consent where it applies

California residents may have extra rights under California law. To use these rights, contact us below.

10. Third-Party Services

Our website may link to other sites or services. RainTech is not responsible for their privacy rules or content.

11. Children's Privacy

Our services are not meant for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have, we will delete it.

12. Changes to This Privacy Policy

We may update this policy from time to time. Changes take effect when we post them here with a new date. If you keep using the site, you accept the changes.

13. Contact Us

If you have questions about this policy or your information, contact us:

RainTech
Email: support@raintechrt.com
Website: https://raintechrt.com
Business Hours: Monday to Saturday