Privacy Policy

Privacy Policy Effective Date: July 20, 2026 RainTech cares about your privacy. This page explains how we collect, use, and protect your information when you use our website or services. By using our website or services, you agree to what is written here. 1. Information We Collect We may collect these types of information: Personal Information Details you give us on your own, such as: Full name Email address Phone number Billing and shipping address Company name (if you have one) Payment details (handled safely by a payment company) The device you bring for repair Your service requests and messages Device Information When we fix your computer or device, we may need details to find the problem and repair it, such as: Device make and model Serial numbers Hardware specs Operating system Diagnostic logs Repair history We do not look at your personal files unless we need to, to do the work you asked for, or you say it is okay. Information Collected Automatically When you visit our website, we may collect: IP address Browser type Device type Operating system Pages you visit Time spent on pages The website you came from Cookies and similar tools 2. How We Use Your Information We use your information to: Provide repair and tech support Process orders and payments Schedule appointments Answer your questions Send repair updates Give customer support Improve our website and services Stop fraud Follow the law Keep warranty records Send service messages If you say yes, we may also send offers and news. You can opt out at any time. 3. Cookies and Analytics Our website may use cookies to: Make the site faster Remember your choices See how the site is used Measure how well ads work Improve your visit You can turn off cookies in your browser, but some parts of the site may not work right. 4. Payment Information Payments are handled by safe payment companies. RainTech does not keep full credit card numbers on our servers. Those companies have their own privacy rules. 5. Device Data and Repair Privacy Your privacy means a lot to us. When we fix your device: We only look at what we need to do the repair. We do not look at your photos, messages, emails, or files on purpose. We suggest you back up your data before service. We are not responsible if data is lost during a repair. We may open system files for testing. We may reset or reinstall the system if you say it is okay. You can ask us to delete your data from our systems after the work is done. 6. Sharing Information We do not sell your personal information. We may share information only with: Payment companies Shipping companies Parts suppliers (only when needed) Software makers that help our services Law enforcement when the law says so Advisors like accountants or lawyers We only share what is needed. 7. Data Retention We keep your information only as long as we need to: Finish the work you asked for Honor warranties Keep repair records Follow tax and legal rules Solve disputes After that, we delete or hide your information where we can. 8. Security We use reasonable steps to protect your information. No system is fully safe, so we cannot promise perfect security. 9. Your Privacy Rights Depending on where you live, you may have the right to: See your personal information Fix wrong information Ask us to delete your information Ask for a copy of your data Limit some uses Take back consent where it applies California residents may have extra rights under California law. To use these rights, contact us below. 10. Third-Party Services Our website may link to other sites or services. RainTech is not responsible for their privacy rules or content. 11. Children's Privacy Our services are not meant for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have, we will delete it. 12. Changes to This Privacy Policy We may update this policy from time to time. Changes take effect when we post them here with a new date. If you keep using the site, you accept the changes. 13. Contact Us If you have questions about this policy or your information, contact us: RainTech Email: support@raintechrt.com Website: https://raintechrt.com Business Hours: Monday to Saturday Last updated: July 20, 2026