Repair Service Agreement

Effective Date: July 20, 2026

Authorization

By leaving a device with us, you allow RainTech to inspect, test, repair, and contact you about your device.

Diagnostic Fee

A diagnostic fee may apply. It may be put toward approved repairs where stated. Diagnostic fees are usually not refundable.

Repair Approval

RainTech will obtain your authorization before performing any repair work that exceeds an approved estimate, subject to applicable law.

Parts

RainTech may install the following, based on what is available and what you prefer:

• New parts
• Refurbished parts
• OEM parts
• High-quality compatible parts

Customer Data

You are responsible for backing up all your data. RainTech is not responsible for:

• Lost data
• Corrupted files
• Operating system failures
• Encrypted drives
• Password loss

Data Privacy

Our techs only look at what is needed to find the problem or finish the repair. We do not look at your personal files on purpose, unless needed for the repair or you say it is okay.

Data Recovery

Data recovery is done on a best-effort basis. We cannot promise a full recovery.

Liquid Damage

Liquid-damaged devices may fail again during or after repair due to rust or hidden damage. RainTech cannot promise a permanent fix for liquid-damaged devices.

Previous Repairs

Devices fixed by someone else before may have hidden damage or missing parts. Extra charges may apply.

No Guarantee of Repair

Some devices cannot be fixed due to missing parts, board damage, maker limits, or other reasons. Diagnostic fees may still apply.

Software

Software installs, driver updates, BIOS updates, and system reinstalls may change settings or remove apps. Make sure you have your software licenses ready for reinstall.

Device Testing

RainTech may run stress tests, benchmarks, and function tests after a repair.

Storage

Devices not picked up after 30 days may have storage fees. Devices left after fair notice may be disposed of under California law.

Payment

Payment is required before you get your device back, unless agreed otherwise.

Customer Acceptance

By leaving a device with RainTech, you agree that you have read and accepted this Repair Service Agreement.