Repair Service Agreement

RainTech Repair Service Agreement Effective Date: July 20, 2026 Authorization By leaving a device with us, you allow RainTech to inspect, test, repair, and contact you about your device. Diagnostic Fee A diagnostic fee may apply. It may be put toward approved repairs where stated. Diagnostic fees are usually not refundable. Repair Approval We will not do work that costs more than the approved estimate without your okay, when we can. Parts RainTech may install: New parts Refurbished parts OEM parts High-quality compatible parts based on what is available and what you prefer. Customer Data You are responsible for backing up all your data. RainTech is not responsible for: Lost data Corrupted files Operating system failures Encrypted drives Password loss Data Privacy Our techs only look at what is needed to find the problem or finish the repair. We do not look at your personal files on purpose, unless needed for the repair or you say it is okay. Data Recovery Data recovery is done on a best-effort basis. We cannot promise a full recovery. Liquid Damage Liquid-damaged devices may fail again during or after repair due to rust or hidden damage. RainTech cannot promise a permanent fix for liquid-damaged devices. Previous Repairs Devices fixed by someone else before may have hidden damage or missing parts. Extra charges may apply. No Guarantee of Repair Some devices cannot be fixed due to missing parts, board damage, maker limits, or other reasons. Diagnostic fees may still apply. Software Software installs, driver updates, BIOS updates, and system reinstalls may change settings or remove apps. Make sure you have your software licenses ready for reinstall. Device Testing RainTech may run stress tests, benchmarks, and function tests after a repair. Storage Devices not picked up after 30 days may have storage fees. Devices left after fair notice may be disposed of under California law. Payment Payment is required before you get your device back, unless agreed otherwise. Customer Acceptance By leaving a device with RainTech, you agree that you have read and accepted this Repair Service Agreement.